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Animal Friendly, Customer Smart: People Skills for Animal Shelters epub

by Jan Elster


Animal Friendly, Customer Smart: People Skills for Animal Shelters epub

ISBN: 0965941523

ISBN13: 978-0965941525

Author: Jan Elster

Category: No category

Publisher: Jan Elster & Associates (2008)

ePUB book: 1507 kb

FB2 book: 1274 kb

Rating: 4.5

Votes: 613

Other Formats: docx lit azw mbr





Every shelter or rescue should have a copy of this book. Being "Customer Smart" helps the animals in the long run. The author understands the world of animal welfare and the fact that we face issues that no other non-profits face.

Every shelter or rescue should have a copy of this book. Ours is a tough job. She offers a myriad of ideas for tackling difficult customers while taking control of the situation.

Animal Friendly-Customer Smart is proud to announce its most recent appointment of ROCKY as Director of Social Media and Communication.

Animal Friendly - Customer Smart by Jan Elster. Animal Friendly-Customer Smart is proud to announce its most recent appointment of ROCKY as Director of Social Media and Communication. Her resume includes surviving as a stray in Puerto Penasco, Mexico; earning her Star Puppy Certificate as top in her class; surviving a rigorous interview for this job. Please welcome ROCKY to our team! Animal Friendly - Customer Smart by Jan Elster.

See actions taken by the people who manage and post content. Page created – 15 September 2016. Forsyth County Georgia Animal Shelter.

Jan has taken the customer service approach and honed it down to two books that will help you apply Customer Smart skills to work well with the public while lessening stress and helping the animals. Workbook: Animal Friendly-Customer Smart: People Skills for Animal Shelters & Rescues (for staff and volunteers).

Animal Friendly, Customer Smart book. Goodreads helps you keep track of books you want to read. Start by marking Animal Friendly, Customer Smart: People Skills for Animal Shelters as Want to Read: Want to Read saving. Start by marking Animal Friendly, Customer Smart: People Skills for Animal Shelters as Want to Read: Want to Read savin. ant to Read.

That’s why in 2009 she published Animal Friendly-Customer Smart: People Skills for Animal Shelters & Rescues, a workbook to guide shelters through successful approaches to the unique customer service issues they face

That’s why in 2009 she published Animal Friendly-Customer Smart: People Skills for Animal Shelters & Rescues, a workbook to guide shelters through successful approaches to the unique customer service issues they face. This year, Elster updated the workbook with better exercises and examples from the field that she considers more relevant. She’s also added a facilitator’s guide, so any shelter leader can coach staff through the workbook, eliminating the need to hire an outside trainer and allowing for more effective learning.

Animal shelters are great not just for us and for our outdoor habitat, but for the animals themselves as well. Some animal rescue organizations and shelters go above and beyond for their mission, and deserve recognition for their outstanding work. As tough as it sometimes is to see a dog locked up in a small cage in a shelter, the alternative of a life on the street is almost never better. For that reason ranked 30 of the best animal shelters in America. If you’re looking to adopt a pet or you simply want to help out an animal shelter near you – take a look below!

Before You Complain About Your Local Animal Shelter.

Animal shelter volunteers are needed! We have a constant intake of animals. By volunteering, you develop new skills as well as building upon your own strengths

Animal shelter volunteers are needed! We have a constant intake of animals. Each one of these animals needs your love and care. By volunteering, you develop new skills as well as building upon your own strengths. This also helps with resume building! The more skills and job experience you have on your resume, the more desirable you are to an employer. Along the same lines as your resume, being a volunteer also builds your list of references. Volunteering encourages civic responsibility.

Animals Helping People in Many Different Ways. Based on personal experiences, the book covers the key issues of dog therapy

Animals Helping People in Many Different Ways. We sometimes forget how much animals help people and even when we greatly love the pets and animals we care for, it's all too easy to take them for granted. Based on personal experiences, the book covers the key issues of dog therapy. com from 16 happy customers. It covers things such as suitability of dog (and owner!) for therapy work, a step by step guide to training, advice on conducting an effective therapy visit, the benefits of animal therapy, and more.

Paperback book
Every shelter or rescue should have a copy of this book. Being "Customer Smart" helps the animals in the long run. The author understands the world of animal welfare and the fact that we face issues that no other non-profits face. Ours is a tough job. She offers a myriad of ideas for tackling difficult customers while taking control of the situation.
Everyone who volunteers or works in animal welfare should read this helpful and accessible book!
Fabulous resource for anyone working or volunteering in an animal welfare setting or anyone in any type of a customer service position.